Lead Solutions Engineer

Career Opportunities: Lead Solutions Engineer (48375)

• Requisition ID 48375 - Posted - US - Any Location - IT - Regular Apply Save Job Email Job to Friend Return to List Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview
This role involves delivering technical solutions with consulting expertise in CRM platforms such as Salesforce, Zendesk, AI knowledge base systems, and AI chatbot platforms. The candidate will collaborate with clients, participate in sales pitches, and work closely with internal teams to deliver tailored, high-quality solutions.

• Architect, design, and lead technical implementations of solutions across the contact center ecosystem, including AI knowledge bases, AI chatbots, and CRM integrations.
• Develop proof-of-concepts (POCs) to showcase solution capabilities and demonstrate value to clients.
• Work directly with clients to gather requirements, define technical solutions, and ensure successful delivery.
• Act as a liaison between technical and business stakeholders, translating business objectives into actionable technical solutions.
• Partner with the sales team during client presentations, providing technical expertise on contact center platforms and integrations.
• Assist with proposal creation and RFP responses, ensuring solutions meet client needs and are technically sound.
• Participate in pre-sales activities, offering technical insights and building confidence with potential clients.
• Ensure solutions are delivered according to quality standards and client expectations.
• Perform code and design reviews, providing feedback to maintain technical integrity and scalability.
• Identify and mitigate technical risks throughout the project lifecycle.

Requirements

• Bachelor’s degree in computer science or related discipline
• 5+ years in a technical leadership role
• Proficiency in .NET technologies, including ASP.NET, .NET Core, as well as javascript frameworks such as Angular or React.
• Extensive experience with Azure and/or AWS cloud technologies
• Familiarity with Microsoft SQL Server, Postgres, and database management.
• Extensive experience in designing and implementing solutions within the contact center ecosystem, including Salesforce, Zendesk, Amazon Connect, AI Knowledge base, and AI chatbot systems.
• Strong consulting background with client-facing experience in solution design and delivery.
• Expertise in API integrations and data flows across CRM and contact center platforms.
• Excellent presentation and communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Preferred Qualifications

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) or Azure certifications (e.g., Azure Solutions Architect Expert, Azure Developer Associate, Azure AI Engineer Associate, DevOps Engineer Expert), or relevant Salesforce/Zendesk certifications.
• Experience with AI-powered chatbot platforms, AI-powered knowledge base systems, and machine learning solutions in the contact center space.
• Knowledge of Agile development methodologies, DevSecOps practices, and CI/CD pipelines.

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting

Equal Opportunity Employer/M/F/H/V
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