Sales Development Representative (ADP Web - Chatter)

Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview

• Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy educating others in products or services that you are confident in? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
• As an Outbound Sales Development Representative, you must become a product expert and serve as the “voice” of the company by creating a great first impression and proving a world class experience to new prospects. You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations.

Key Responsibilities

• Talk to a wide variety of new business contacts to provide specifications on ADP
• Chat is the main role, but must be able to cold call and prospect for leads to companies that could benefit from new solutions
• Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision
• Partner with experienced Account Executives to help fill their pipeline
• Become a product expert and learn strategies to communicate product value
• Continually increase product knowledge by working closely with Training Specialist and Product Development teams
• Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

Requirements

• Superior customer service and cold calling experience
• Must be detailed oriented, be observant and adaptable to change
• Accurate grammatical and data entry skills
• Ability to manage stress well in a fast-paced environment
• Strong over-the-phone communication and online presentation skills
• Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets
• Desire to think creatively and use problem-solving skills to assure customer satisfaction
• Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment
• Intermediate to advanced experience navigating multiple windows to provide accurate information to end user.
• Flexible attitude and demonstrated ability to hit targets and exceed expectations

What you will need

• Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
• Must pass all assessments and systems check
• High school diploma or equivalent, bachelor’s degree preferred
• Ability to communicate through verbal and written English
• Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information
• One to three years of B2B experience in inside sales, telemarketing, or customer centric role
• Experience in using social media/ social selling for prospecting and lead generation
• Experience working with Salesforce CRM and SalesLoft

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more….

Equal Opportunity Employer / M / F/ H / V