System Support Engineer
m/w/d,
Job Profil (P2J53K)
For our client, we are looking for an experienced System Support Engineer who is responsible for installing, maintaining, supporting, and troubleshooting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch, with strong expertise in hardware and software support, system qualification (IQ/OQ), preventive maintenance, technical troubleshooting, and system servicing, in order to ensure reliable system performance, compliance with quality standards, and efficient support of diagnostic systems across development and global trial environments.
Start date: asap/by arrangement
Planed Durration: 12 Months (extension possible)
Workload: 100%
Contract Type: Contracting
Location: Rotkreuz
Remote: No, Full on side
Your tasks:
- Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
- Install Roche Diagnostics systems (hardware and software) across all development phases-including early prototypes-as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
- Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues
- Manage the deployment and servicing of various systems and their specific configurations
- Ensure comprehensive documentation in accordance with established quality standards
- Provide technical support for global development trials
Your Profile
- HF or university degree in an engineering or life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience
- Initial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2
- First hands-on experience in a technical or mechanical occupation
- Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style
- Proficiency in English (written and spoken) is essential; German is a plus for the Rotkreuz site
Nice to Haves:
- Basic knowledge of network administration and IT troubleshooting
- Prior experience servicing diagnostic instruments or involvement in equipment management
- Practical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows)
- Previous experience working in a GMP or ISO-regulated environment
Jetzt bewerben
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